Sarah's Celebration Cakes, Logo
Phone Icon 01737 483622

Opening Hours 
Monday – Saturday: 9:00am – 17:00 pm

Closed on Sunday and Bank Holidays.


Terms and Conditions


Celebration Cakes

Two weeks' notice is normally required for all celebration cakes. A non-refundable deposit of 10% of the total balance of your order is required when you book your cake, which will be deducted from the final balance. Cakes must be paid in full, on or before, you collect the cake.

Wedding Cakes

It is advisable to book your wedding cake well in advance of the date of your wedding to ensure that I have the availability to make it for you. Wedding cake orders require a non-refundable deposit of 25% of the total cost. The remaining balance must be paid one month before the delivery/collection date. 

Payments and Deposits

All deposits become due when the order has been placed and details checked and agreed by you. Orders are deemed to be accepted only when the deposit has been paid. Please note that all deposits are non-refundable and non-transferable.

Payments can be made in cash, by personal cheque made out to 'Sarah Parker,' or by direct transfer. If you wish to pay by transfer, please contact me directly for my account details. A receipt will be issued to you for all payments made.

Alterations to Orders

Your cake is very important to me. Please take the time to check your copy of the order form carefully and let me know within seven days if changes are needed. It is your responsibility to advise me of any alterations to the original order. Sarah's Celebration Cakes reserves the right to increase a quoted fee in the event that the customer requests a variation to the original work agreed upon. While every effort will be made to assist customers, please note that late changes cannot always be guaranteed.


Collection

Your order may be collected at a pre-arranged time between Monday and Saturday 9:00am - 3.30pm.  If you wish to collect your cake outside these times please contact me and I'll do my best to help. A signature is required upon collection confirming that you have received your order in good condition and as specified. It is the customer's responsibility to ensure sufficient care of the cake during transportation, as Sarah's Celebration Cakes takes no responsibility for damage caused to the cake once it has left my premises.

Delivery

Your order can be delivered free, at a pre-arranged time within a 10 mile radius of Sarah's Celebration Cakes. All other deliveries will be charged at 75p per mile (round trip)

Refunds and Cancellations

In the event that you are unhappy with a product for any reason, you should contact Sarah's Celebration Cakes as soon as possible via the contact page. Alternatively, call 01737 483622 Monday to Saturday 9:00am - 3:30pm. Wedding cake order cancellations must be made in writing. With other celebration cake order cancellations a full payment is required, if cancellation is within two months of the delivery date. Prior to this a refund of any monies paid, less deposit, will be made. As your celebration cake or wedding cake order is reserved solely for you and certain component parts for your cake may be ordered months in advance, the following conditions are implemented when an order is cancelled:

* Six Months From Delivery Date - 50% of the Total Cost Will Be Payable
* Zero to Three Months From Delivery Date - 100% of the Total Cost Will Be Payable

Cake Component Parts

For certain designs, it is necessary to include inedible items such as food-grade plastic supports or wired sugar flowers. Sarah's Celebration Cakes will alert the customer to the presence of these items, but it is the customer's responsibility to ensure that all such items are removed from the cake before it is served.