Your order may be collected at a pre-arranged time between Monday and Saturday 9:00am - 3.30pm. If you wish to collect your cake outside these times please contact me and I'll do my best to help. A signature is required upon collection confirming that you have received your order in good condition and as specified. It is the customer's responsibility to ensure sufficient care of the cake during transportation, as Sarah's Celebration Cakes takes no responsibility for damage caused to the cake once it has left my premises.
Your order can be delivered free, at a pre-arranged time within a 10 mile radius of Sarah's Celebration Cakes. All other deliveries will be charged at 75p per mile (round trip)
Refunds and Cancellations
In the event that you are unhappy with a product for any reason, you should contact Sarah's Celebration Cakes as soon as possible via the contact page. Alternatively, call 01737 483622 Monday to Saturday 9:00am - 3:30pm. Wedding cake order cancellations must be made in writing. With other celebration cake order cancellations a full payment is required, if cancellation is within two months of the delivery date. Prior to this a refund of any monies paid, less deposit, will be made. As your celebration cake or wedding cake order is reserved solely for you and certain component parts for your cake may be ordered months in advance, the following conditions are implemented when an order is cancelled:
* Six Months From Delivery Date - 50% of the Total Cost Will Be Payable
* Zero to Three Months From Delivery Date - 100% of the Total Cost Will Be Payable
Cake Component Parts
For certain designs, it is necessary to include inedible items such as food-grade plastic supports or wired sugar flowers. Sarah's Celebration Cakes will alert the customer to the presence of these items, but it is the customer's responsibility to ensure that all such items are removed from the cake before it is served.